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Legal Notice

GENERAL TERMS

BOOKING CANCELLATION BY THE CLIENT

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.

You will be liable to pay the cancellation or amendment charges shown below.

More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.

There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

DATA PROTECTION (Organic Law 15/1999 of 13th December )

In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.

Purpose.

This Cookies Policy is an integral part of the Terms of Use and Privacy Policy of the website, (hereinafter, the ‘Website’). Accessing and browsing the Website, or using its services, implies the acceptance of the terms and conditions contained in the Terms of Use as well as in the Privacy Policy and within it in the Cookies Policy. In order to facilitate your navigation through the Website, the owner of the same, Gestión Turística y Vacacional S.L. with registered address at Calle Mayor 13, planta alta, local 12, Playa Honda CP 35509 Lanzarote, Las Palmas , informs you that it uses cookies or Data Storage and Retrieval Devices (DARD) or other files of similar functionality (hereinafter, the ‘cookies’). In this regard and with the aim of guaranteeing the user all the information necessary for correct browsing, we make the following informative text available to the user about what cookies are, what types of cookies exist on our Website and how it is possible to configure or disable them.

What are Cookies?

Currently, the majority of websites, regardless of the service they provide, use cookies, that is, they store basic information about the user's use or browsing of the website. A cookie can be defined as a small text file or general-purpose device that is downloaded onto the user's terminal equipment when browsing web pages in order to store data that can be updated and retrieved by the entity responsible for its installation to facilitate browsing and the user experience. As established in Recital 30 of the GDPR, individuals may be associated with online identifiers provided by their devices, applications, tools and protocols, such as internet protocol addresses, session identifiers in the form of cookies, or other identifiers for similar purposes. This can leave traces which, in particular when combined with unique identifiers and other data received by the servers, can be used to create profiles of individuals and identify them. For this reason, the website owner has a cookie policy in line with the applicable regulations.

In general, when the installation and/or use of cookies involves the processing of personal data, whether they are own or third-party cookies, session or persistent cookies, the data controller shall provide the necessary information in this area and shall obtain the user's prior informed consent to install and/or use them, except in the case of having to install strictly necessary cookies. The only cookies exempt from such consent are those that exclusively enable communication between the user's device and the network and, strictly, those used to provide a service requested by the user. For example, the so-called ‘technical cookies’ would be exempt (e.g., those necessary for browsing the platform or application itself); ‘personalisation or configuration cookies’ (e.g., those that allow the page to recognise the user's language, etc.); and ‘security cookies’ (e.g., to detect erroneous and repeated attempts to connect to a site).

Types, purpose and functioning of cookies.

ACCORDING TO THE ENTITY THAT MANAGES IT:
Own cookies
These are cookies that are sent to your computer from the computer or servers of the owner of the website and from which we provide the service you request.
Third-party cookies
These are cookies that are sent to your computer from a computer or domain that is not managed by us, but by another collaborating entity or partner. For example, those used by social networks, or by external content such as Google.
ACCORDING TO THE TIME PERIOD THAT THEY REMAIN ACTIVATED:
Session cookies
These are temporary cookies that remain in the cookie file of your browser until you leave the website, so none of them are recorded on your computer's hard drive. The information obtained by means of these cookies is used to analyse traffic patterns on the website. In the long run, this allows us to provide a better experience to improve the content and make it easier to use.
Persistent cookies
These are stored on the hard disc and our website reads them every time you visit. A permanent cookie has a specific expiry date. The
cookie will stop working after that date. We generally use these cookies to facilitate the purchasing and registration services.
ACCORDING TO THEIR PURPOSE:
Technical cookies
These are necessary for browsing and for our website to function correctly. For example, they enable us to control traffic and data communication, access restricted areas, carry out the purchasing process for an order, use security features, store content in order to broadcast videos or share content through social networks.
Personalisation cookies
These are cookies that allow you to access the service with predefined characteristics based on a series of criteria, such as language, the type of browser used to access the service, etc.
Analytical cookies
These are cookies that allow us to quantify the number of users and thus carry out statistical measurement and analysis of how users utilise the services provided. To do this, we analyse your browsing on our website in order to improve the products and services we offer.
Advertising cookies
These are cookies that allow for the most efficient management of any advertising spaces that may be included on our website.
Behavioural advertising cookies
These cookies store information on user behaviour obtained through continuous observation. Thanks to them, we can find out about internet browsing habits and show you advertising related to your browsing profile.

Cookies used on the website

The identification of who uses the cookies on this website, as well as their details, are indicated below:

Entity – Type – Purpose – More information

Google Analytics – Third party – Collect information about users' browsing on the website in order to find out the origin of visits and other similar data at a statistical level, as well as, where appropriate, to show users advertising related to their preferences based on a profile drawn up from their browsing habits (for example, pages visited).
Google Analytics

Google Privacy Centre

How to disable cookies in the most commonly used browsers. They can be blocked or disabled with your browser's configuration tools. The browser allows you to refuse the installation of all cookies, or to choose to refuse only some of them. Here are the links to the tools of the main browsers, where you can find out how to disable cookies.

Disabling or deleting cookies belonging to Google Analytics

If you accept the use of cookies belonging to Google Analytics, you can uninstall them later through your browser settings, as indicated, or by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout?hl=es.

We remind you that if you delete personalisation cookies you will have to update your preferences every time you start a session with us or if you use a different device, computer profile or browser you will have to tell us your preferences again.

What happens if cookies are disabled

If you reject cookies you will still be able to use our website, but it is possible that some of the services and/or links will stop working, that you will not be able to start or maintain an interactive session with the services on the website, and we will not be able to obtain valuable information from you in order to offer you content in accordance with your interests and so that you can access the information that interests you quickly and easily.

The owner of the website assumes no responsibility for legal or technical problems caused by the failure of any user to comply with the recommendations included. This communication is made for the knowledge and use of the users, therefore, it should not be used for any other purpose.

We also advise you that we cannot be held responsible for the content and veracity of the privacy policies of third parties included in this cookie policy.

Changes to the cookie policy

This cookie policy is version 2.0 and is effective as of 1 OCTOBER 2020. Based on this, the website owner may modify this cookie policy, either to incorporate new cookies due to the need for new content that may be offered, or based on legislative or regulatory requirements that make it necessary to change the policy. therefore Users are advised to visit it periodically. Likewise, the Website may inform users personally and in advance of planned changes to this policy, before they come into effect, whenever technically and reasonably possible.

Exercise of Rights regarding Cookies

You can learn about and exercise your rights regarding personal data protection by accessing the Privacy Policy of this website.

Click here to change your cookie settings.

DATA POLICY

The use of personal data is defined on the basis of the General Data Protection Regulation and current Spanish legislation.

In order to achieve maximum transparency and based on our proactive policy, we inform you:

Why do we request your data?

Gestión Turística y Vacacional S.L. informs the client that the data is processed for the following purposes:

To carry out all the procedures related to the preparation of estimates, contracting and provision of services of Gestión Turística y Vacacional S.L. to the company to which it belongs or, where appropriate, to the interested party who requests it. As well as attending to and replying to communications received and commercial prospecting to keep users informed of possible promotions.

What type of data do we collect?

Personal data corresponding to your own identity and which is adequate, relevant, current, accurate and true. For these purposes, the user shall be solely responsible for the use of another person's personal data, or his/her own personal data when it is false, erroneous, not current, inadequate or irrelevant.

Likewise, the user who uses the personal data of a third party will be liable to the latter for the obligation to inform established in the GDPR for when the personal data has not been obtained from the data subject, and/or for the consequences of not having informed them.

How is it collected?

Use of forms to collect personal data. In the contact forms on the website, where personal data is collected, the user must expressly consent, prior to sending the data, to the acceptance and knowledge of the privacy policy by filling in the check ‘I have read and accept the privacy policy’ and whose content can be accessed through the attached link that will be sent to you in this legal notice.

If the check box is not ticked by the user, the data contained in these forms will not be sent.

Sharing with third parties:

The data will not be transferred to third parties except in cases where there is a legal obligation to do so. No data transfers to third countries are planned.

Rights: You have the right to access your data, rectify it, delete it, limit it and oppose its processing at any time. You can also withdraw the consent given and lodge a complaint with the supervisory authority (Spanish Data Protection Agency, c/ Jorge Juan nº6 2, 8001 Madrid). To exercise your rights, Gestión Turística y Vacacional S.L. has a direct channel and at the address Calle Mayor 13, planta alta, local 12, Playa Honda CP 35509 Lanzarote, Las Palmas indicating data protection in the subject line.

Gestión Turística y Vacacional S.L. informs that it complies with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce and will request your consent to the processing of your e-mail for commercial purposes at all times.

IDENTIFICATION DETAILS

In compliance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, the following details are provided: Gestión Turística y Vacacional S.L. with tax number B76317312 and registered address at Calle Mayor 13, planta alta, local 12, Playa Honda CP 35509 Lanzarote, Las Palmas

Data Protection email: reserva@lanzarotehost.com

Registered in the Arrecife Mercantile Register

USERS

Access and/or use of this portal or website confers the status of USER, who accepts, from said access and/or use, the General Conditions of Use reflected in this notice. The Conditions shall apply regardless of the General Contracting Conditions which, where appropriate, are mandatory. In any case, for any specific purpose, your express consent will be requested.

USE OF THE WEB

Our website provides access to information, services, programmes or data (hereinafter referred to as ‘the contents’) on the Internet belonging to or to its licensors to which the USER may have access.

The USER assumes responsibility for the correct use of the website. This responsibility extends to the registration that may be necessary to access certain services or contents.

When registering, the USER shall be responsible for providing true and lawful information about themselves. As a result of this registration, the USER may be provided with a password for which they will be responsible, undertaking to make diligent, ethical and confidential use of it.

The USER undertakes to make appropriate use of the content and services (such as chat services, discussion forums or newsgroups) offered through the portal and, by way of example but not limited to, not to use them to:

Engage in activities that are unlawful, illegal or contrary to good faith and public order;
Disseminate content or propaganda of a racist, xenophobic or illegal pornographic nature, or which advocates terrorism or violates human rights
Cause damage to the physical and logical systems of the owner, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are capable of causing the aforementioned damage.
Attempting to access and, where applicable, use the email accounts of other users and modify or manipulate their messages.

The owner of the portal reserves the right to withdraw all comments and contributions that violate respect for human dignity, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, public order or safety or that, in his/her opinion, are not suitable or convenient for publication. In any case, the owner of the portal will not be responsible for the opinions expressed by users through the forums, chats, or other participation tools.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The owner, by itself or as an assignee, is the holder of all the intellectual and industrial property rights of its web page, as well as the elements contained therein (by way of illustration, images, sound, audio, video, software or texts; brands or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.).

All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this web page, for commercial purposes, on any medium and by any technical means, without the authorisation of

The USER undertakes to respect the Intellectual and Industrial Property rights of Gestión Turística y Vacacional S.L. He/she may view the elements of the portal and even print, copy and store them on the hard disk of his/her computer or on any other physical medium as long as it is solely and exclusively for his/her personal and private use. The USER must abstain from erasing, altering, evading or manipulating any protective device or security system installed on the pages of Gestión Turística y Vacacional S.L.

EXCLUSION OF GUARANTEES AND RESPONSIBILITY

Gestión Turística y Vacacional S.L. will not be held liable under any circumstances for damages of any nature that may arise from, including but not limited to, errors or omissions in the content, non-availability of the website, or the transmission of viruses or malicious or harmful programmes in the content, despite having taken all the necessary technological measures to prevent this.

MODIFICATIONS

Gestión Turística y Vacacional S.L. reserves the right to make any changes it deems appropriate to its website without prior notice, and may change, delete or add to both the content and services provided through the site and the way in which they are presented or located on the site.

LINKS

In the event that Gestión Turística y Vacacional S.L. provides links or hyperlinks to other Internet sites, it shall not exercise any type of control over said sites and contents. Under no circumstances will Gestión Turística y Vacacional S.L. assume any responsibility. Gestión Turística y Vacacional S.L. reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who fail to comply with these General Conditions of Use.

GENERAL

Failure to comply with these conditions and any misuse of its website will be prosecuted and all civil and criminal actions that may correspond to it by law will be taken.

MODIFICATION OF THESE CONDITIONS AND DURATION

Gestión Turística y Vacacional S.L. may modify the conditions determined here at any time, being duly published as they appear here.

The validity of the aforementioned conditions will depend on their publication and they will be valid until they are duly published or until they are modified by others.

APPLICABLE LEGISLATION AND JURISDICTION

The Legal Notice is governed by Spanish law.

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